Client Service Representative

Description

Client Service Representative – Animal Infirmary of Hoboken

Do you have a knack for multitasking, a heart for helping people, and a soft spot for wet noses and whiskers? Then you might be the perfect fit for our front desk crew at Animal Infirmary of Hoboken . As a Client Service Representative (CSR) , you’ll be the welcoming smile (and sometimes the calming voice) that sets the tone for every visit. Think of yourself as the ultimate matchmaker—connecting pets, their people, and our medical team.

What You’ll Do

Be the friendly first (and last!) impression for our clients—whether face-to-face or over the phone

Master the art of juggling : scheduling appointments, updating records, processing payments, and keeping the lobby looking sharp

Offer comfort and clarity to pet parents—especially when things get a little stressful

Share your knowledge about wellness plans, nutrition, and products (yes, you’ll become a pro at explaining why Fido needs the good flea meds)

Tackle essential admin tasks like reports, deposits, data entry, and admitting patients (bonus points if you can do it while petting a puppy)

What We’re Looking For

1–3 years of customer service experience (veterinary or medical is a plus, but not required for the right people-person)

Computer-savvy and comfortable with phones, payments, and the occasional fax machine (yes, they still exist)

Great communicator who can explain the difference between an emergency and a “my cat sneezed once” call

Organized multitasker who thrives in a busy, team-oriented environment

Patient, positive, and ready to bring good vibes to pets, clients, and coworkers alike

Perks & Benefits

Medical, dental, and vision insurance (starting the first of the month after hire)

401(k) with company match (because future-you deserves nice things)

PTO, paid holidays, and an employee assistance program

Short-term disability (paid by us) + optional long-term disability

Complimentary life insurance (plus optional extras if you’d like)

Generous personal pet discounts—because we know your pets are family too

Who We Are

At Animal Infirmary of Hoboken (and our sister hospitals in Bayonne, Downtown, and the Heights), we take veterinary medicine seriously—but not ourselves. We’re a collaborative, pet-loving team that believes every client deserves compassion, every patient deserves top-notch care, and every workday deserves a few laughs (and maybe a puppy cuddle or two).

Ready to join a team where pets wag, cats purr, and your role really makes a difference? Apply today—we can’t wait to meet you!

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.