IT Support Specialist

We are seeking a customer-focused and technically skilled Technology User Support Specialist to provide front-line support for both software and system-related issues across the organization. This role emphasizes software troubleshooting, user guidance, and issue escalation, while also supporting basic hardware and device setup. The ideal candidate will be a strong communicator with a passion for helping others navigate technology effectively and efficiently.

Key Responsibilities

• Serve as the primary contact for user support requests related to software applications, cloud platforms, and system access.
• Troubleshoot and resolve issues involving software functionality, user permissions, and performance across enterprise systems (e.g., ERP, CRM, field service platforms).
• Escalate complex or unresolved issues to internal IT teams or external vendors, ensuring timely follow-up and resolution.
• Provide support for basic hardware setup and configuration (e.g., laptops, mobile devices, peripherals), with a focus on enabling software usability.
• Assist with onboarding and offboarding processes, including account setup, software provisioning, and user training.
• Document support interactions, resolutions, and patterns in the ticketing system to support continuous improvement.
• Educate users on software best practices, updates, and security protocols.
• Participate in system rollouts, testing, and user acceptance activities as needed.
• Manage hardware requests and hardware ordering process.
• Monitor the movement and status of technology assets from procurement to disposition.
• Oversee and document of all inventory changes, including incoming and outgoing shipments, and updating inventory records.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of experience in a user support, help desk, or software support role.
• Strong working knowledge of Microsoft 365, cloud-based platforms, and enterprise software systems.
• Familiarity with ticketing systems, remote support tools, and basic networking concepts.
• Excellent troubleshooting, documentation, and interpersonal communication skills.
• Ability to work independently and collaboratively in a fast-paced, service-oriented environment.

Why Join Us?

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Hybrid flexibility
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401k with employer match.
• Collaborative and innovative work environment

Fine Print: Upon offer you will be subject to a pre-employment background check, Education verification (High School Diploma or equivalent), drug screening, and Motor Vehicle Record review.