Home Shopping Manager

Position Profile:

Are you ready to lead a home shopping team in a dynamic organization on the cutting edge of the grocery
service business? Do you desire to be part of an on-line, digital business? Are you looking for a fast pace
environment with a chance to make a real difference? Are you a natural leader who’s ready to manage a team
of amazing, dedicated people?
As a Home Shopping Department Manager, you will be responsible for selecting customer’s product,
managing the people, processes and tools to create an exceptional customer experience. From selecting the
best produce to delivering an on-time order, you will lead a team of 15 to 30 associates to pick, stage, load
and deliver on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a
positive and consistent customer experience while growing E-Commerce sales and meeting performance
targets.
This leader must be able to multi-task and problem solve on the fly while keeping a steady hand on customer
service.

Key Accountabilities:

• Manage day-to-day E-Commerce operations and picker performance. Ensuring quality produce and in
code product are selected. Ensure customer orders are accurately picked and staged for delivery ontime. Audit order completion and accuracy. Responsible for achieving a minimum of 90 picks per hour
and managing staff to achieve results.
• Partner with store personnel including Store Director, department heads and receiver, vendors and
Operations Managers to ensure product availability. Manage the re-shop process to minimize out of
stocks and substitutions. Manage future item demand. Responsible for participation and attendance at
Store Director, department manager weekly meetings. Responsible for 97% in stock shopping
fulfillment. Responsible for achieving less than 3% out of stocks. Responsible for eliminating missing
items to 0%. Partner with drivers and observe shoppers to ensure best practices are being followed.
• Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor and
manage direct reports.
• Schedule shoppers to achieve efficiency and performance expectations.
• Proactively manage customer contact in both responding to customer calls and reaching out to
customers as needed. Process customer refunds on a timely basis.
• Manage E-Commerce assets, equipment and undelivered product.
• Manage eCommerce business by using current computer applications to manage orders, communicate
business directives and reporting.
• Perform services for drive up customers and delivery agents partnered with eCommerce.