Network Operations Center Manager

A company is looking for a Network Operations Center Manager to lead a team of technical support specialists in a 24 / 7 environment.

Key Responsibilities

Manage and oversee a distributed team of NOC Engineers, including training and performance feedback

Maintain 24 / 7 shift rotations and coordinate ticket distribution and workload balancing

Conduct ticket quality reviews and respond to escalations for high-priority incidents

Qualifications

Bachelor's degree in cybersecurity, information technology, or a related field, or equivalent work history

3+ years in a NOC, SOC, or IT support management role, preferably in MSP / MSSP environments

2+ years of people management experience, including shift scheduling and performance reviews

Strong familiarity with SLAs, ticketing systems, and IT / cybersecurity infrastructure operations

Certifications such as CompTIA Security+, Network+, or ITIL Foundation are preferred