Customer Support Specialist

Job Description

Job Description

Company Description

About Us

At Hype Tier , we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth.

Job Description

Job Description

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and live chat

Troubleshoot product or service issues and offer effective solutions

Maintain accurate records of customer interactions and transactions

Collaborate with internal teams to escalate and resolve complex problems

Follow up on customer feedback to ensure satisfaction and retention

Contribute to knowledge base documentation and continuous improvement processes

Qualifications

Qualifications

High school diploma or equivalent; Bachelor’s degree preferred

1+ year of experience in customer service or support roles

Strong verbal and written communication skills

Ability to multitask and manage time efficiently

Proficiency with CRM tools and Microsoft Office Suite

Problem-solving mindset with attention to detail

Additional Information

Benefits

Competitive salary ($60,000 - $67,000 per year)

Opportunities for professional growth and internal advancement

Comprehensive training and onboarding

Supportive team environment and leadership

Health, dental, and vision insurance

Paid time off and holidays