Team Manager Practitioner - Jacksonville, FLPurple Communications • Jacksonville, FL, US
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Team Manager Practitioner - Jacksonville, FL
Purple Communications • Jacksonville, FL, US
9 days ago
Job type
- Full-time
Job descriptionProvide American Sign Language interpreting on the VRS platform. Focus management objectives on interpreting operations. Plan, with the help of the Regional Manager, the strategic growth of the interpreting business lines (VRS, Community, and VRI). Oversee the daily operations of interpreting, including call centers, at-home interpreting, community interpreting, CART, videointerpreting, and community relations. Supervise approximately 35 interpreting staff. Manage the performance reviews of interpreters. Approve the scheduling of all interpreters in all operational areas. Coordinate with HR and Recruiting to select and hire interpreters. Approve time and attendance, including leave, for all interpreters as needed. Maintain relations with local community leaders. Work closely with schedulers and business development team members to maintain client service and satisfaction. Provide direction to interpreters for their care and well-being. Provide accurate reports on team performance, efficiencies, and quality. Maintain indirect contact with the Regional Manager on all operations-specific issues. Ensure the Interpreting Operations Team's mission of delighting customers and serving teams by fostering a work culture that is open, welcoming, and inclusive. Partner with department support management to accomplish department-wide initiatives. Perform other duties as assigned to support partners, colleagues, and interpreters across the company. Must possess fluent American Sign Language and spoken English skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct. Must pass internal interpreting assessment. Scheduled to work 20 hours per week on the VRS platform between 6 a.m. and 6 p.m., Monday through Friday (hours pre-scheduled based on staffing needs). Associate's degree in Business Management or related experience; Bachelor's degree preferred. At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others. Extensive knowledge of Deaf culture and interpreting professions. Familiarity with FCC regulations and RID standards. Knowledge of specialized software related to departmental operations, including IM Service, databases, internet, spreadsheets, presentations, and word processing programs. Time management skills to handle multiple demands and priorities under pressure. Budgeting and financial knowledge for tracking operational profitability. Effective communication skills to present information and respond to questions from employees, clients, and the public. Basic mathematical skills for calculating figures such as discounts, interest, and percentages. Knowledge of departmental operations, policies, processes, and procedures. Human resources management skills to hire, train, evaluate, and resolve employee issues. Management skills to establish priorities and supervise staff to achieve optimal performance. Human relations skills to build effective relationships with staff, customers, and community groups. ASL interpreting on the VRS platform (40-50%) Sitting, standing, and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, videophone, and cell phone (40-60%) Lifting computers and other equipment The position may require some travel
Interpreting Team Manager / Practitioner
- Team Manager Practitioners are 40-hour-per-week management employees regularly scheduled to work 20 hours each week as interpreters.
- Team Manager Practitioners will manage the interpreting operations of their assigned team during the 20 hours of non-interpreting time.
- The position is open to both internal and external candidates.
Team Manager–Practitioner Responsibilities :
Required Skills / Qualifications :
Work Environment :
Employees may experience the following physical demands for extended periods :
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Manager Jacksonville • Jacksonville, FL, US
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