Sr. Collection Specialist

Roles & Responsibilities

Primary Duties / Responsibilities :

• Proactively monitor and reconcile customer accounts
• Identify, and facilitate the resolution of, disputed receivables.
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Maintain accurate and up to date customer account documentation
• Proactively escalate to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Experience Required

Qualifications

Required :

Skills & Certifications

Preferred :

Client and Company is an Equal Opportunity / Affirmative Action Employer.

Eligibilities & qualifications

Education