CUSTOMER SERVICE REPRESENTATIVE I - $2000 SIGNING BONUS

Customer Service Representative I

As one of North Carolina's fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.

Work alongside a team committed to innovation and collaboration, creating positive change for the community!

The Customer Service Representative I provides essential support to residents and internal partners by delivering high-quality customer service, processing payments and revenues, coordinating billing activities, and assisting customers with utility service needs. This role ensures accuracy in financial transactions, maintains compliance with applicable procedures and privacy regulations, and serves as a key point of contact within the Town Hall lobby and Finance Department.

This position requires a detail-oriented, customer-focused professional capable of handling a fast-paced workload, maintaining accurate records, and interacting with the public with tact and professionalism.

Duties And Responsibilities

Serve as the first point of contact in Customer Service for the Finance Department; answer a high volume of telephone calls and emails, assist walk-in customers, provide information on municipal services, direct calls, and process utility service applications, credit checks, and service requests.

Retrieve and distribute daily mail from the post office.

Collect and process a variety of revenues at the lobby desk, utility billing counter, through email, bank batch processing, and mail. Revenues include utility payments, system development fees, general billing revenues, deposit fees, etc.

Accurately receipt, account for, and enter payments; balance cash drawer.

Assist customers with service connections and disconnections; request special meter readings; provide information on solid waste, recycling, golf services, etc.

Troubleshoot increased usage, calculate and prepare leak adjustment spreadsheets.

Balance large-scale electronic payment batches daily, enter bank draft information, file and store documents properly; comply with Red Flag rules and maintain confidentiality.

Complete periodic review of past-due balances on closed accounts and perform collection attempts.

Maintain and update the NC Debt Setoff Program.

Perform other duties as required.

Minimum Education And Experience

High School Diploma or GED.

College coursework in business or accounting preferred.

One to three years of experience in a purchasing or billing operation involving heavy public contact.

An equivalent combination of education and experience will be considered.