Technical Author

Job Summary

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we'd like to meet you.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a / an Technical Author located (Virginia, South Carolina or Texas)

Reporting to the Director, Operations the Technical Author is responsible for creating, managing, and maintaining accurate, clear, and user-focused technical documentation for critical power products and systems, including busway systems, switchgear, PDUs, RPPs, modular power PODs, and enclosures. The Technical Author plays a key role in supporting internal teams and end users through high-quality manuals, datasheets, service guides, and regulatory documentation that promote safe and effective use of critical power infrastructure.

What a typical day looks like :

• Develop and maintain Operation and Maintenance Manuals (O&M), Client Training Manuals, and other technical literature for customers
• Translate complex engineering and electrical concepts into clear, concise, and accurate documentation for both technical and non-technical audiences.
• Work cross-functionally with subject matter experts including engineers, product managers, and service technicians to gather source material.
• Ensure documentation complies with internal quality procedures as well as relevant standards (i.e. UL)
• Generate Factory Acceptance Test (FAT) documentation.
• Maintain documentation revision control and version history in coordination with product development cycles.
• Support the development of training materials, quick start guides, and troubleshooting documentation.
• Assist with localization and translation efforts for global documentation needs.
• Explore ways to utilize AI as a productivity tool to enhance output and maintain consistency
• Engage with customers, sales leaders, and customer success functions to improve documentation content.

The experience we're looking to add to our team,

EC37

What you'll receive for the great work you provide :

Job Category

Design, Process & Technology Engineering

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on : age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE : this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).

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