Unit Clerk (MONROE)

Opportunities with Crystal Run Healthcare, part of the Optum family of businesses. Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Crystal Run HealthCare, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Unit Clerk to join our team. The

Unit Clerk is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : Schedule : The hours are Monday through Friday, a 37.5 hour work week to be determined by the supervisor between the hours of 8 : 00 am to 4 : 00 pm

Location : 855 State Route 17M, Monroe, NY 10950

Primary Responsibilities :

Adheres to standards of professionalism set by the Practice

Always maintains professional appearance by adhering to dress code and wearing identification badge

Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff

Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members

Functions as a member of a team committed to quality patient care

Takes initiative to keep informed of new / revised Policy and Procedures, Standards of Care and incorporates these into practice

Attends and participates in mandatory quarterly staff meetings or reads minutes

Completes Mandatory Education annually

Attends / participates in training / review classes and projects as assigned

Handles difficult situations and people with tact, professionalism and H.E.A.R.T

Demonstrates good judgment in escalating difficult situations and people to Management personnel

Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy

Promotes a positive work attitude fostering teamwork and acceptance of management decisions

Supports peer to peer training initiative for new Patient Services employees

Assists co-workers whenever possible, to achieve office goals / patient satisfaction

Works independently, takes initiative in completing assignments and does so without reminder

Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner

Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session

Communicates with clinical staff to keep patient informed of appointment status