Contracts & Customer Service Specialist (Onsite)

Overview

Contracts & Customer Service Specialist (Onsite) at Collins Aerospace . This role serves as the primary interface for a portfolio of customers. This is a strategic, fast-paced, and customer-facing role with full ownership of contract execution from induction through delivery and closure. Acting as both a trusted advisor and a subject-matter expert, you will manage complex agreements, ensure financial alignment, and drive compliance across all stages of the repair order lifecycle.

This role goes beyond daily execution by providing strategic oversight, risk identification, and process leadership. You will partner closely across multiple functions to ensure compliance, financial accountability, and overall customer satisfaction.

What You Will Do

• Serve as the primary contract lead for a large, complex, and high-value customer portfolio with direct accountability for contract execution, issue resolution, program performance, and all financial matters.
• Manage the end-to-end lifecycle of contracts, including unit induction, quoting, order execution, deliveries, and closure.
• Independently resolve escalated customer and internal issues, proactively identifying risks before they impact financial or operational performance.
• Lead financial oversight for assigned accounts, including pricing alignment, receivables, progress payments, and collections.
• Partner with internal teams (Program Management, Finance, Operations, Supply Chain, and Trade Compliance) to ensure contractual obligations are fully understood and executed.
• Act as a subject-matter expert on contract terms and compliance, identifying gaps, recommending solutions, and driving process improvements.
• Support leadership through reporting, metrics, and continuous improvement initiatives that enhance efficiency and customer outcomes.
• Escalate risks, compliance concerns, and performance issues appropriately, while developing and supporting mitigation plans.

Qualifications You Must Have

Qualifications We Prefer

What We Offer

May be eligible for relocation.

Role details

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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