Customer Success Manager - Bilingual (English & Spanish required) - (Hybrid in Clearwater, FL)

Customer Success Manager - Bilingual (English & Spanish Required) - (Hybrid in Clearwater, FL)

Clearwater, FL, US, 33760

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1,400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

As a Customer Success Manager (CSM) at TeamViewer, you will be the trusted advisor to our customers, ensuring they achieve maximum value from our solutions. You'll be responsible for building strong relationships, driving adoption and utilization of TeamViewer's products, and securing customer retention and growth. You'll partner closely with customers to understand their business needs, help them achieve their goals, and serve as their advocate within TeamViewer.

• Serve as the primary point of contact for assigned customers throughout their lifecycle.
• Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty.
• Drive product adoption by helping customers understand and maximize the value of TeamViewer's solutions.
• Monitor customer health, usage, and engagement to proactively address risks and identify opportunities.
• Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage.
• Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly.
• Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts.
• Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer's value.
• Track, analyze, and report on key customer success metrics.

Qualifications :

What We Offer :

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.