Senior IT Support Engineer

Senior IT Support Engineer

Pasadena, TX

As a Senior IT Support Engineer at PSC, you will be critical in delivering high-quality technical support to employees across the organization, both remotely and onsite. You will leverage your technical expertise and business acumen to support core IT functions and key business applications that drive operations. Your experience with mobile workforce support in the oil & gas services industry (or similar field-based operations) will be invaluable in ensuring seamless technology adoption and performance in dynamic environments.

Work Schedule : Monday - Friday

Job Duties & Responsibilities :

• Provide advanced technical support to employees by resolving complex hardware, software, and connectivity issues, with a focus on proactive, high-impact IT support.
• Support and troubleshoot business-critical applications used across PSC's field and corporate operations, ensuring IT services meet day-to-day business needs.
• Act as a liaison between IT and business units, effectively interacting with stakeholders and documenting solutions for both technical and non-technical users.
• Understand and support key business applications across PSC's operations, particularly in field-based industries such as oil & gas, logistics, or similar.
• Troubleshoot complex technical issues, perform root cause analysis, and follow structured incident escalation frameworks.
• Proactively monitor IT systems to minimize downtime and performance issues, and optimize IT processes for greater efficiency.
• Deploy and maintain security technologies including multi-factor authentication (MFA), VPN, endpoint security, and SIEM solutions.
• Configure and maintain computers, mobile devices, and peripherals using automation-driven deployment processes.
• Maintain accurate inventory of hardware, software, and cloud licenses.
• Assist with the onboarding and IT training of new employees to ensure they are properly equipped with required technology.
• Mentor junior support engineers and work closely with the IT Support Manager to implement process improvements and best practices.
• Participate in a 24 / 7 on-call rotation for critical support needs.

Preferred Job Qualifications :

Minimum Job Qualifications :

Why join the PSC team?

Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.

We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.

Employee Benefits :

Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families

Company-paid life, short-term, and long-term disability insurance

Matching 401(k) plan to help employees save money for retirement

Vacation, sick leave, and holiday benefits (varies by work group)

Incentives, discounts, and bonuses

Industry-leading training and development programs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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