IT Field Technician - Level 1

Job Description

Job Description

At ARAE Networking Solutions, we know how it feels to be sent into the field with no backup, no support, and no clear plan. And we're not that kind of company. We're a small but mighty MSP that believes great techs deserve a team that's in their corner. Here, you'll never be left hanging. You'll have direct access to the owner, hands-on training to grow your skills, and a team that actually picks up the phone when you call from the field.

We're looking for an IT Field Technician - Level 1 who wants more than just closing tickets. Someone who takes pride in solving problems others can't and values the freedom to grow while being supported every step of the way. In this role, you'll be making a real difference every day for businesses and organizations that count on us to keep them running. One day you might be troubleshooting a stubborn Windows issue or configuring a firewall, and the next you could be setting up a new network or responding to a critical on-site outage. You'll work both remotely and on-site across Central, North, and Northwest New Jersey, with occasional trips into New York City. Along the way, you'll monitor systems' health, perform vulnerability scans and patch management, and make sure every client gets the kind of service they can't stop talking about.

The ideal candidate has at least two years of IT support or help desk experience, preferably in an MSP environment, and a solid grasp of Windows OS, Office 365, and networking basics. You're the kind of person who can juggle multiple priorities without letting the details slip, and you know how to speak the language of both seasoned IT pros and non-technical users. A reliable vehicle, valid driver's license, and a home office setup with internet, phone, and VoIP capability are must-haves. Experience with RMM tools, VoIP platforms, SharePoint, WatchGuard, or certifications like CompTIA, Microsoft, or Cisco are a plus.

In return, you'll receive a competitive salary based on experience, company-provided tools and equipment, compensation for travel, performance-based bonuses, paid holidays, and ongoing paid training to help you level up your skills. Most importantly, you'll be part of a family-business culture where your growth, your input, and your future truly matter.

If you're ready to bring your passion for IT to a place where it matters and join a team that has your back while you have theirs, we want to hear from you. Apply today and let's build something bigger together

Candidates must be able to undergo and pass a background check and drug screening exam to qualify for employment.