Security Dispatch Specialist

Security Dispatcher

Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful : To provide exceptional and compassionate care to all we serve. AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.

Summary Of Position Purpose

A Security Dispatcher, also known as an Emergency Dispatcher, receives emergency and non-emergency calls from staff, patients and / or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.

Specific Duties And Responsibilities

• Answering emergency calls : Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies.
• Gathering information : Asking clarifying questions to determine the nature of the emergency, location and any critical details.
• Dispatching Security Officer(s) : Sending the appropriate emergency response Security Officers to the scene based on the situation.
• Maintaining logs : Accurately recording call details and dispatch information on a computer-aided dispatch system and / or Security Logbook.
• Monitoring radio traffic : Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s).
• Monitoring Video Surveillance System : Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses.
• Monitoring Alarm System : Maintain acute awareness of AnMed's infant abduction system and panic alarms throughout multiple campuses.

Education / Qualifications

Benefits

Medical Insurance & Wellness Offerings Compensation, Retirement & Financial Planning Free Financial Counseling Work-Life Balance & Paid Time Off (PTO) Professional Development