Workday Technical Manager

Job DescriptionJob Description

PURPOSE OF POSITION

The Workday Technical Manager requires a high level of expertise in Workday security, integrations, and reporting. Serving the MD Connect Workday Consortium, the Workday Technical Manager will lead a team leveraging Workday applications that cross HR, finance, payroll and Adaptive. This role will be responsible for the day-to-day operation and scheduling of the various leads based on current priorities and needs. Additionally, the incumbent will work collaboratively with the Consortium’s HR, Finance, IT leaders, and MD state organizations that interface with the Consortium.

RESPONSIBILITIES

Service Operations and Customer Support :

• Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations.
• Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members.
• Offers insights and recommendations to streamline Workday cross-application processes, improve data accuracy, and enhance the user experience.
• Maintains documentation of cross-application-related system configurations, processes, and changes.
• Supports training efforts for tenants and cross-application activities.
• Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
• Liaises with appropriate central and campus compliance and data privacy leads.
• Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability.

Technology Advancement :

Leadership :

ANNUAL SALARY : $140,000-$180,000

Requirements

MINIMUM QUALIFICATIONS

Required Education Level / Certifications :

Bachelor’s degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience equivalent to 30 college undergraduate credits.

Required Experience :

Required Knowledge / Skills / Abilities :

QUALIFICATIONS

Education Level / Certifications :

Workday Pro Certification – security, integrations, reporting

Experience :

Benefits

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