Customer Account ManagerHomemakers Plaza • Urbandale, IA, US
Customer Account Manager
Homemakers Plaza • Urbandale, IA, US
7 days ago
Job type
- Full-time
Job descriptionPromptly, professionally, and courteously answers phone calls from our customers and maintain a ready status Answer and maintain an acceptable level of calls per hour and maintain an acceptable call time Assist customers, team members and other team members with product knowledge, questions, and warranty issues Prioritize duties and manage time to work effectively to handle sensitive and heavy workload Research customer buying history in order to obtain customer and / or product information needed to effectively resolve customer concerns Responsible for processing, coordinating and scheduling furniture deliveries, pick-ups, service calls, part orders, extended warranty claims, returns and exchanges of defective product based on scheduling availability and stock levels Maintain and follow up with customer accounts in a timely manner Always maintain professional appearance and a calm positive professional manner, particularly in stressful situations Work at schedule times, work nights and weekends and overtime as needed Positive and cooperative attitude and approach to both customers and Homemakers employees Motivation to exceed customer’s needs and expectations Perform in an independent, self-starting capacity and assist Customer Relations Manager with a minimum degree of supervision Maintain professional appearance and hygiene in accordance with dress code policies Provides feedback to management regarding efficiencies, safety, productivity, etc. Follow all operational and safety procedures The above responsibilities and additional duties may vary as assigned High School or GED 1-2 years retail and / or customer service experience preferred Basic computer skills Exceptional phone etiquette skills Excellent interpersonal and communication skills Strong verbal communication and problem-solving skills Extended sitting at desk for work on a computer Typing skills of 35 net wpm Strong 10-key / data entry skills Proofreading Skills Will work indoors
Job Description
Job Description
Description :
Homemakers is looking to add a Customer Account Manager to our service team. This person should have a strong desire to help others and show a genuine empathy to customers.
If you are computer savvy and have customer facing experience, then are looking forward to hearing from you.
Wages : $22 per hour
Schedule : Will include one weekend day in regular schedule.
Summary :
- Act as a liaison between our customers, all company departments and manufactures to effectively resolve any and all customer issues and to ensure complete customer satisfaction.
Key Responsibilities :
Education / Work Experience :
Qualifications :
Physical Expectations :
Environmental Conditions
Requirements :
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Customer Account Manager • Urbandale, IA, US
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