IT Support Specialist III

What You Will Do :

As an IT Support Specialist at Moveworks, you'll be at the forefront of company-wide growth, ensuring seamless and secure IT operations that empower our teams. Our mission is to supercharge coworker efficiency, resolve technical challenges with innovation, and continuously refine processes. We're driven by the opportunity to enhance company productivity through automation, streamlining workflows, and strategically procuring cutting-edge software and hardware. Even more thrilling, you'll have the chance to work with AI to truly transform and elevate the IT experience. We're also responsible for the administration and optimization of our SaaS infrastructure. As a compact, dynamic team within a rapidly expanding startup, we're always ready to broaden our responsibilities to meet evolving demands, all while consistently delivering exceptional service to our colleagues.

• Keep support inquiries and requests organized and up to date via internal ticketing system (Jira Service Management).
• Push the envelope with AI, and make our product even better by transforming traditional IT support.
• Troubleshoot and resolve complex hardware, software, and networking issues.
• Use a suite of cutting edge tools to automate repetitive manual support tasks.
• Onboarding and off-boarding of new employees, vendors, and contractors.
• Manage user accounts, permissions, and access rights across supported systems.
• Deliver IT and application training to employees, empowering them with the necessary technological resources and expertise to fulfill their responsibilities effectively.
• Provide excellent service to internal clients, ensuring they feel that their problems are understood and addressed quickly, with minimal impact to their productivity.
• Develop and maintain comprehensive documentation, including support workflows, knowledge base articles, and technical guides.
• Identify technological issue trends to proactively prevent problems and develop processes to resolve.
• Provide concise and helpful responses to support requests from all levels of the business.
• Solve problems quickly across multiple platforms like Slack, Okta, Zoom - with minimal downtime for the customer.
• Escalate complex problems to the next level when assistance is required.
• Thrive in an agile environment and be adaptable to work changes that can shift quickly.

What you bring to the table :

Compensation Range : $100,000 - $125,000

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

Who We Are

Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow.

It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds.

Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek.

Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation.

Come join one of the most innovative teams on the planet!