Department Supervisor

Department Supervisor

The Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to our Department Manager or Store Manager (based on volume) and has the following direct reports : dotted line to Sales Advisor(s).

Your Day to Day

Sales and Profit

• Together with the store management team, ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
• Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
• Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team
• Perform all store routines, including the opening and closing of the store, following all Company practices and procedures
• Ensure that the truck is processed and follow up to ensure the execution according to guidelines
• Actively prevent loss and ensure the store follows appropriate safety and security guidelines
• Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly

People and Teams