Commercial Treasury Operations - Sweep Operations

Commercial Treasury Operations Sweep Operations

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This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

The Senior Operations Analyst will be responsible for reviewing and processing all work for the Automated Investment (Sweep) product including the high-risk process of the Mutual Fund Trades, wires, and financial entries. 1099, 1042 reporting and Form W-9 and W-8 validation is heavily emphasized.

The candidate is the first point of contact for inquiries from business partners and clients via email or phone channel.

Responsibilities :

• Responsible for reading, analyzing and / or determining the appropriate handling and resolution of requests.
• Will work with internal and external business partners / clients to provide resolution to inquiries, issues, and / or technical support.
• Candidate will be responsible for processing / verifying account set ups, maintenance for Sweep.
• Assigning incoming work, assisting with audit reviews, regulatory reporting, gathering statistical information and producing monthly reports.
• Conduct simple / complex research and provide timely responses to inquiries by utilizing the various bank systems to support client requests.
• The candidate must actively support a team environment and quickly shift priorities while focusing on the needs of our customers while maintaining an organized approach to managing daily activities and simultaneously handling multiple demands to achieve optimal efficiency and productivity.
• The candidate should be able to work quickly without sacrificing quality and should also demonstrate the ability to build effective relationships with business partners and clients.
• Provides guidance to associates within own unit regarding procedural, technical and / or operational changes.
• Incumbents should have a full working knowledge of operations acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Required Qualifications :

Desired Qualifications :

Shift : 1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

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