CMS Supervisor

Call Center Supervisor

The Call Center Supervisor provides supervision and leadership to Customer Service Representatives (CSR), with the goal of meeting program objectives and customer service level agreements. The Supervisor works with and directs employees regarding their position responsibilities and will ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. Provide support to CSR's along with other staff. Provide guidance, answer complex questions, and refer escalated situations to appropriate levels as needed.

What We're Looking For :

• Strong leadership and coaching skills to develop high-performing teams.
• Expertise in handling high-risk transactions and ensuring regulatory compliance.
• Excellent communication skills and a solution-oriented mindset.

Key Responsibilities :

Requirements :

Physical Demands and Working Conditions :

Why Join Us?

Security Information :

Physical Security is the responsibility of every employee. In your position, you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices are equal importance, never shadow your entry into a Strategic BPO Solutions facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management system accounts and equipment. If you witness any security violation, you should immediately report it to management.

Working Conditions :

Work may require frequent weekend and evening work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, physical presence in the workplace is essential. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handles, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Disclaimer :

This job description reflects management's assignment if essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vitalizing Business Solutions, Inc. and Coast Professional, Inc. are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, protected veteran status, genetic information nor any other categories protected by applicable law.