Helpdesk Operator

Insight Global is looking to hire a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role is the first point of contact for existing and potential clients, and you will be fielding incoming calls. You can expect to take around 100 calls per day, each around 30 seconds, and transfer the call to the appropriate person or department. The Operator Support team is also dedicated to managing and assisting Audio Conference operator assisted calls and Zoom meetings for the Executive Office and high profile clients of the firm. This role is instrumental in making sure the meetings are handled with the highest level of professionalism and accuracy.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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• Excellent phone presence
• Ability to think quickly on your feet
• Computer savvy
• Proficient with outlook and zoom
• Accuracy and efficiency skills
• Ability to multi-task, prioritize and stay organized
• Excellent phone etiquette and customer service
• Ability to work well under pressure
• High attention to details and exceptional listening skills
• High attention to details and exceptional listening skills