Sr. Casualty Claims Consultant

THE SUCCESSFUL CANDIATE WILL HAVE:

Extensive construction/multi-discipline claims industry knowledge and contacts

An eagerness and enthusiasm to learn and be a part of the Risk Services Practice

Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing

An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs

An ability to manage time, prioritize and ensure that deadlines are met without compromising quality

Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance

Core Responsibilities:

Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues

Evaluate claim processes and author solutions for improvement. This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.

Participate in formal presentations to prospective and current clients. Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.

Development of Claims Reporting Procedures for external clients

Developing and maintaining Service Plans for external clients

Ensure that Lockton policies, procedures and standards are followed

Deliver customer service as directed

Attend staff meetings, department meetings, educational workshops, and industry and trade meetings

Bachelor’s degree in a business-related program or equivalent education and/or experience required.

o Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU

5 – 7 years claim experience with insurance broker, carrier or third-party claim administrator

Strong knowledge of commercial property/casualty coverages and claims

Familiarity with construction claims, contracts, project management and industry best practices

Prior experience with resolving Chapter (Florida Statute) construction defect claims

Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications

Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients

Ability to organize, analyze & present claims/loss data

Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports

Proven ability to organize & manage time in order to meet deadlines

Demonstrated ability to understand and execute oral and written instruction

Demonstrated professional and tactful negotiation and persuasion skills

Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility

Ability to communicate professionally with internal and external clients and develop strong client relationships

Demonstrated analytical and problem-solving skills, including research and investigation

Demonstrated understanding of when to proceed alone and when to involve other Associates

Extensive insurance industry knowledge through experience and/or course work

Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner