Customer Service Represntative

Insurance Customer Service Representative

We are seeking a reliable and highly detail-oriented Insurance Customer Service Representative to join the operations center of a specialized insurance client. This is a critical, phone-based role responsible for providing prompt, courteous service to agents and insured customers. The focus is on utilizing applicable policy forms and internal procedures to answer inquiries and process policy requests, primarily within the Medicare Supplement space. If you have proven customer support experience and a commitment to quality documentation, we encourage you to apply.

Duties and Responsibilities :

The Representative will handle all aspects of customer policy inquiries, ensuring compliance and thorough documentation in every interaction.

Policy and Inquiry Response : Answer incoming calls regarding Medicare Supplement policies in accordance with quality standards, providing necessary information to agents and insured customers on policy status or specific questions.

Call Handling and Documentation : Document all calls thoroughly and concurrently using the online documentation program to create a clear and concise audit trail.

Outbound Communication : Place outgoing calls as needed to provide or obtain information required for policy processing.

Call Routing : Transfer or refer misdirected calls to the appropriate internal department or external office using approved techniques.

Request Processing : Efficiently process customer-mandated requests using internal procedures. This includes processing Bank Changes, Cancel NR, Death NR, Address Changes, and ID Cards.

Correspondence : Produce official correspondence to customers using approved letters and fully document the policy file or image system with all related material.

Team Communication : Communicate openly with supervisors and other team members to ensure accurate responses and to avoid duplication of efforts.

Experience and Qualifications :

Education : High school diploma or GED equivalent.

Customer Support Experience : Up to 2 years of proven customer support or call center experience is required.

Phone Skills : Strong phone contact handling skills and active listening abilities are essential.

Communication and Documentation : Excellent verbal communication skills and strong documentation discipline.

Industry Knowledge : Prior insurance background is preferred but not required.

Technical Proficiency : Familiarity with Microsoft Office products.

Work Attributes : Ability to multi-task, prioritize efficiently, and adapt to different types of people and tasks.

Reliability : Reliable transportation and the ability to be punctual and dependable for an on-site, full-time position.

Compensation / Pay Rate (Up to) : $20.00