Massage Therapist - Pier House Resort & Spa, Key West, FL

The Massage Therapist is responsible for executing the guest experience to the fullest extent, ensuring all contact and communication with guests and residents is fluid and leaves them feeling they have received exceptional customer service.

• Greet guests / residents at the Spa Front Desk or in the Relaxation
• Escort guest to their room(s), including the locker room(s). Show them key features of the room and articulately describe the service.
• Provide all services to the highest standard and keep SOAP notes on file for each
• Resolve guest / resident problems and issues following proper conduct
• At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.
• Keep work area clean of all clutter while maintaining professional appearance and
• Participate in further learning activities up to and including product
• Maintain up to date knowledge of hotel services, products and
• Focus on working in a safe manner and create a safe working environment at all
• Perform other duties as