Account Specialist

Account Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Account Specialist is responsible for developing and implementing sales strategies to grow the company's customer base and increase revenue. They identify and pursue new sales opportunities, build and maintain relationships with existing clients, and present products or services to potential customers. The role involves conducting market research, preparing sales reports, and meeting sales targets. Account Specialists must have excellent communication and negotiation skills, as well as the ability to work independently and manage their sales territory effectively.

Responsibilities :

• Lead Generation :
• Identify potential leads through market research and networking
• Cold calling and emailing to reach out to prospects
• Qualify leads and schedule appointments with potential customers
• Customer Outreach :
• Build relationships with existing and potential customers
• Follow up with previous customers to maintain their business
• Respond to customer inquiries and provide product information
• Conduct product demos and presentations for interested customers
• Sales Presentations and Reporting :
• Create and deliver compelling sales presentations to potential customers
• Customize presentations to address specific customer needs
• Highlight product features and benefits to showcase value
• Effectively communicate pricing and negotiate deals
• Track and analyze sales data to identify trends and opportunities
• Prepare sales reports and provide updates to management
• Make recommendations for improving sales strategies
• Monitor and meet sales targets and goals
• Account Management :
• Maintain and nurture relationships with current customers
• Identify opportunities for upselling and cross-selling
• Monitor customer satisfaction and address any issues or concerns
• Collaborate with other departments to ensure customer needs are met
• Order Processing :
• Accurately enter and process orders from customers
• Work closely with logistics and shipping departments to ensure timely delivery
• Communicate order updates and any potential delays to customers
• Handle order changes and returns
• Customer Service :
• Provide exceptional customer service and support
• Address and resolve customer complaints or issues
• Maintain a positive and professional attitude at all times
• Ensure customer satisfaction and retention
• Product Knowledge :
• Develop a thorough understanding of company products and services
• Stay updated on industry trends and competitors' offerings
• Educate customers on product features and benefits
• Continuously learn and adapt to new product releases and updates

High Impact Behaviors :

Qualifications :

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.