IT Senior Support Specialist

Information Technology (IT) is the unified IT organization that supports the vision, values, mission, and goals of the University by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DU's Impact 2025, the division aligns IT resources with the University and unit strategic goals and operational plans, providing service in the spirit of "One DU".

The IT Customer Services department provides customer-focused support for various technology resources campus-wide at the University of Denver. Through a combination of distributed IT staff tiered support and a call center, this customer-centric department collaborates with campus partners to manage, maintain, and support the infrastructures for the multi-dimensional ways needed to support teaching, learning, events, and the day-to-day business operations at the University.

Position Summary

This position is an exempt (salaried) position reporting through IT Customer Services that provides IT and technology solutions and enterprise-level systems support. This position requires a deep understanding of infrastructure, excellent customer service, and knowledge of the essential tools required to support the DU community. This position is responsible for providing analysis, research, implementation, and support of information technology environments and technical support for users; and utilizing strong organizational, analytical, and problem-solving skills to evaluate situations to make recommendations and prompt, effective corrective action. Due to the critical nature of this position and its support of a 24 / 7-unit, after-hours support may be required on occasion.

Essential Functions

• Responds to complex technical and workstation support requests from users and technical staff. Identifies, prioritizes, and provides software and hardware technical assistance. Tests, troubleshoots, and optimizes performance.
• Provides technical support for computer hardware and software for Windows and macOS enterprise mobile device management systems, virtual desktops, distributed printing solutions, escalated hardware and software resolutions, and other technical support for the University community. Maintains university-owned computers and works in close collaboration and / or escalates to other IT departments / teams as needed (e.g., End User Computing, Systems, Architecture, Operations, etc.)
• Manage projects of limited scope or portions of large / complex projects and provide guidance to technical staff on a project basis and in collaboration with the IT Project Management Office, as well as the Technical Support Lead and Support Specialist teams.
• Develops and maintains technical documentation and departmental policies, and knowledge articles.
• Responds to computer hardware failures, malware, and virus threats in collaboration with the IT Security Team, troubleshooting requests, networking issues, system upgrade requests, file permission requests, new software deployments, and other issues as assigned.
• Audits technology equipment assets, including an inventory and review of workstations with serial numbers, warranty info, and location information.
• End user Tier 2 support or troubleshooting of many essential DU systems or servers before internal escalation is required.
• Adheres to all Department and University policies, procedures, directives, rules, and regulations
• Participates in the interview panel during the Department's selection and hiring process when requested by Senior Management.
• Participates as a fully invested member of the IT Customer Services department and Information Technology division.
• Works collaboratively to resolve issues and provides a positive experience for the University community. Researches and contributes ideas for improvement.
• As appropriate, performs other duties as assigned.

Knowledge, Skills, and Abilities

Required Qualifications

Preferred Qualifications

Working Environment

Physical Activities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, which include :

Work Schedule

Monday - Friday, 8 : 00 a.m. - 4 : 30 p.m. evenings and weekends as necessary; hours agreed to with supervisor.

Application Deadline

For consideration, please submit your application materials by 4 : 00 p.m. (MST) November 14, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 10.

Salary Range

The salary range for this position is $60,000-$61,500.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application :

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and / or retaliation. For more information, please see the University of Denver's Non-Discrimination-Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Advertised : October 31, 2025

Applications close : November 14, 2025