Senior IT Service Desk Technician - Level III

Pay Rate : $38.00-$42.00, depending on experience and education.

Stanford Hotels Corporation is currently looking for an IT Service Desk Technician - Level III to join our IT Service Desk Team in San Francisco!

Stanford Hotels Corporation owns and operates premium hotels across the U.S., and we pride ourselves on delivering outstanding guest experiences powered by reliable, innovative technology. As part of our IT Service Desk team, you’ll be at the heart of that mission—supporting our associates and ensuring smooth operations across all properties.

WHAT YOU'LL DO :

As a senior member of our IT Service Desk, you’ll be the go-to expert for resolving escalated technical issues and mentoring junior technicians. Your day-to-day will include :

• Monitoring and responding to service desk requests via phone and email with professionalism and urgency
• Diagnosing and resolving hardware, software, and network issues across desktop and server environments
• Performing hands-on fixes, system upgrades, backups, and configurations
• Supporting software rollouts and communicating changes to end users
• Identifying trends and alerting IT leadership to recurring incidents
• Maintaining detailed documentation of troubleshooting steps and resolutions
• Creating help sheets, FAQs, and user guides to empower end users
• Reinforcing SLAs and managing expectations with empathy and clarity
• Traveling to hotel locations as needed (up to 25%) to provide on-site support

WHAT WE NEED :

We’re seeking a tech-savvy problem solver with strong communication skills and a passion for delivering exceptional service. You’ll need :

WHAT WE OFFER :

Stanford Hotels Corporation is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Rebecca Dawes at rdawes@stanfordhotels.com or call 415-266-9821 to let us know the nature of your request.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.