Consumer Banker I (Hoopeston) - R8517-2567

Consumer Banker

Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Essential Functions / Responsibilities :

• Perform necessary functions necessary to open accounts, perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to :
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• The CB is responsible for adherence to all compliance and regulatory procedures.
• Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering.
• Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job :

Preferred Knowledge and Skills :

Level of Complexity and Scope :

Ability to serve a wide variety of client needs according to bank policy and procedures.

Degree of Independence and Decision-Making :

Required Supervisory Responsibilities :

None

Physical Requirements :

Compliance Statement :

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training :

Client Conversation Workshop

Transaction Processing & Regulatory Understanding

Consumer Banking Certification : Business Management Tool

Consumer Deposit Certification : Regulatory, Risk, Legal & Fraud

Consumer Lending Certification : Loan Application and Communication

Consumer Lending Certification : Regulatory, Risk, Legal & Fraud

Pay Range : $18.00-$20.19 / hour

Benefits :

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility :

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy