Talent.com
Help Desk Technician (Level 2-3)

Help Desk Technician (Level 2-3)

IT TechPros, Inc.Escondido, CA, United States
10 hours ago
Job type
  • Full-time
Job description

About Us

At IT TechPros, we deliver tailored managed IT solutions that boost performance, strengthen security and free our clients to focus on growth. We partner with mid-sized and larger businesses to manage technology proactively, keep operations running smoothly and protect business-critical assets.

Role Overview

We are seeking a Level 2-3 Help Desk Technician to provide advanced IT support for our clients. You will handle escalated technical issues, assist with system and network administration, and support end-users to ensure smooth operations across multiple environments. This role is perfect for someone who thrives in a fast-paced environment and takes pride in delivering high-quality support.

Key Responsibilities

End-User Support :

  • Resolve escalated support requests via phone, email, or remote tools
  • Assist with workstation setup, software deployment, and troubleshooting
  • Support email, Microsoft 365, and cloud-based services

System & Network Support :

  • Troubleshoot servers, networks, and related hardware
  • Support Active Directory and endpoint management tasks
  • Assist with backup, recovery, and security best practices

    • Documentation & Collaboration :

  • Document solutions, maintain accurate records, and follow escalation procedures
  • Collaborate with team to implement improvements
  • Participate in on-call rotation and provide after-hours support as needed

    • Preferred Certifications & Skills

  • CompTIA A+, Network+, Security+, Cisco Certified Network Associate (CCNA)
  • Microsoft Certified : Modern Desktop Administrator or Azure Administrator

    • Interpersonal Skills

  • Strong written and verbal communication skills
  • Detail-oriented with the ability to prioritize tasks efficiently
  • Reliable, accountable, and respectful to both team and clients
  • Exceptional customer service and client-facing demeanor

    • What We Offer

  • Competitive wages (based on experience) + performance-based end-of-year bonus structure
  • Health and dental benefits
  • Company laptop & phone stipend
  • Invaluable experience working for a renowned MSP
  • Ongoing training and certification reimbursement
  • Collaborative, growth-driven company culture
    • Create a job alert for this search

    Help Desk Technician • Escondido, CA, United States

    Related jobs
    • Promoted
    • New!
    Help Desk Technician

    Help Desk Technician

    Cogliano IT StaffingSan Diego, CA, United States
    Part-time
    Part Time Help Desk Technician needed for a 2-3 year contract working onsite in San Diego, CA working 2 days per week for the first three months then changing to 4 days per week moving forward!.Our...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Help Desk Support - Level 1 (Carlsbad)

    Help Desk Support - Level 1 (Carlsbad)

    Noesis Group IncCarlsbad, CA, United States
    Full-time
    Looking for a new opportunity with amazing benefits?.IT / IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties.We offer comprehensive pr...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Helpdesk Technician

    Helpdesk Technician

    SDTEKEscondido, CA, United States
    Full-time
    We thrive on geeky humor, honest communication, strong coffee, new tech & gadgets, and a desire to be the best Managed Services Provider in Southern California. Each day at SDTEK is another opportun...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Helpdesk Technician

    Helpdesk Technician

    Rivo HoldingsSan Diego, CA, United States
    Full-time
    Follow us on Instagram and TikTok to see our culture and values come to life!.We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity stre...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Help Desk Coordinator

    Help Desk Coordinator

    BioMed RealtySan Diego, CA, United States
    Full-time
    Join BioMed Realty as a Help Desk Coordinator and become a key player in supporting the technology that powers our mission. In this dynamic role, you'll provide friendly, hands-on support to team me...Show moreLast updated: 10 hours ago
    • Promoted
    Netflix IT Help Desk Technician

    Netflix IT Help Desk Technician

    TradeJobsWorkforce92123 San Diego, CA, US
    Full-time
    Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shi...Show moreLast updated: 30+ days ago
    • Promoted
    Customs and Border Protection Officer - Entry Level

    Customs and Border Protection Officer - Entry Level

    U.S. Customs and Border ProtectionTecate, CA, United States
    Full-time
    Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high...Show moreLast updated: 30+ days ago
    • Promoted
    IT Help Desk Technician (MSP) - Level 2

    IT Help Desk Technician (MSP) - Level 2

    K2 Staffing, LLCCarlsbad, CA, United States
    Full-time
    Our client is a family-owned, community-focused.MSP (Managed Services Provider).They provide 24 / 7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware / soft...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Onsite Service Desk Technician-San Diego, CA

    Onsite Service Desk Technician-San Diego, CA

    SlipStream I.T. IncSan Diego, CA, United States
    Full-time
    At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emer...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    B-Level Technician

    B-Level Technician

    TrueCareSan Marcos, CA, US
    Full-time
    At TrueCare, we believe that everyone deserves access to excellent healthcare.For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare.Joining us ...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Help Desk Analyst

    Help Desk Analyst

    Platinum Dermatology PartnersSan Diego, CA, United States
    Full-time
    West Derm Hillcrest San Diego - San Diego, CA.We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and mor...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    IT Support Technician

    IT Support Technician

    Tyson & MendesSan Diego, CA, United States
    Full-time
    TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide.This candidate is responsible for troubleshooting issues and determining the best c...Show moreLast updated: 10 hours ago
    • Promoted
    Field Technician

    Field Technician

    Barrister Global Services Inc.Temecula, CA, United States
    Full-time
    Overview We are looking for experienced Field Technicians to support a dispatch-based project with Barrister.This flexible role has no fixed schedule — you’ll receive service requests and accept jo...Show moreLast updated: 30+ days ago
    • Promoted
    Take Surveys Get Paid!

    Take Surveys Get Paid!

    Prime InsightsAlpine, CA, US
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 6 days ago
    • Promoted
    Customs and Border Protection Officer - Entry Level - Location incentives

    Customs and Border Protection Officer - Entry Level - Location incentives

    U.S. Customs and Border ProtectionTecate, CA
    Full-time
    Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Help Desk Technician

    Help Desk Technician

    Road Runner SportsSan Diego, CA, United States
    Full-time
    Join Road Runner Sports as our next.In this role, you will provide first-line technical support to our retail stores, Support Center Team Members, and Distribution Centers.The Help Desk Technician ...Show moreLast updated: 10 hours ago
    • Promoted
    Finishing Technician

    Finishing Technician

    Staffmark GroupVista, CA, United States
    Full-time
    Shift | 1 PM - 11 : 30 PM | $20 per hour.Staffmark has a temp-to-hire opportunity for a Finishing Technician.Essential Duties & Responsibilities. Perform sanding, polishing, surface preparation, paint...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Help Desk Analyst - IT Support

    Help Desk Analyst - IT Support

    Revel StaffingSan Diego, CA, United States
    Full-time
    The ideal candidate will have hands-on experience with troubleshooting, system administration, and IT security best practices. Respond to IT support tickets and provide solutions for hardware, softw...Show moreLast updated: 10 hours ago