Renewal Online Sales Manager

Online Renewal Sales Specialist

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. Trend Micro.com

Location: This is a hybrid role with a minimum in-office requirement of 3 days per week in the Las Colinas, Texas office located at 225 E John W Carpenter Fwy #1500, Irving, TX 75062 or the Ottawa, ON office located at 40 Hines Rd, Ottawa, ON K2K 2M5.

Position Summary: The Online Renewal Sales Specialist is responsible for driving renewal performance and customer retention through Trend's online direct channels. This role manages the end-to-end online renewal lifecycle, including forecasting, performance monitoring, and executing renewal strategies across global Consumer markets. The position requires strong analytical capability, commercial judgment, and collaboration with Product, Marketing, Customer Service, and Operations to optimize renewal rates and customer experience.

Responsibilities:

• Own online renewal revenue targets across Consumer digital channels.
• Monitor daily/weekly performance to identify trends, risks, and opportunities impacting renewal conversion.
• Drive improvements to auto-renew, manual renewals, upgrade paths, and win-back flows.
• Support end-to-end renewal touchpoints including email journeys, in-product notifications, checkout flows, and pricing strategies.
• Partner with Customer Service and Operations to resolve renewal friction points (billing issues, failed payments, expired cards, etc.).
• Identify opportunities to enhance customer experience and reduce churn.
• Provide insights to Pricing, Legal, and Compliance to ensure alignment with regional regulations and standards.

Qualifications:

• 35 years of experience in digital sales, renewals, ecommerce, or subscription management.
• Strong analytical and data interpretation skills.
• Experience working with BI tools, CRM systems, or subscription platforms.
• Strong communication skills and ability to collaborate across regional and global teams.
• Proven ability to manage multiple priorities in a fast-paced environment.

DEI Commitment: Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).