Automotive Fleet Regional Performance Manager

Service Center

CSCS TX

Role and Responsibilities

• Evaluate key metrics and KPIs for multiple partnerships utilizing internal reporting dashboards or other methods as required to identify center performance.
• Create performance improvement plans, and business action plans focused on enhancing the center level results meeting required KPIs & SLAs for each partner.
• Actively problem solve, supporting partnership escalations flagged throughout the day-to-day operations.
• Collaborate closely with operational leadership to identify areas of opportunity and implement operational improvements.
• Possess comprehensive knowledge of collision center operations including administrative procedures, billing processes and other functions facilitated within the Collision centers.
• Help develop and facilitate training materials during program launch and support change management initiatives as needed.
• Contribute to driving operational consistency by implementing quality assurance measures and conducting regular touchpoints with centers and external partners.

Qualifications and Education Requirements