Lab Computing Services (LCS)

Job Title : Lab Computing Services (LCS)

Location : Brunswick NJ 08903

Need Exp in Lab

Position Summary

The Laboratory Computing Services (LCS) Technical Support Specialist is responsible for implementing, monitoring, and providing technical support for customer laboratory environments, typically integrated with scientific instrumentation. This role collaborates with vendors, scientists, LCS staff, and networking teams to ensure optimal functionality of laboratory IT facilities, including installation and onboarding of new laboratory instruments and relocated equipment.

Key Responsibilities

• Serve as the primary technical support contact for field service engineers and external vendors, managing scheduling, remote access, data migration, troubleshooting, IT policies, best practices, and other technology-related issues.
• Implement Windows-based security solutions, including Active Directory groups and objects, anti-virus / malware programs, and management of network ports and protocols.
• Administer and maintain network connectivity for client and server-side Windows environments.
• Analyze, identify, and implement security upgrades or other solutions to enhance desktop platform support in a timely manner.
• Document procedures, policies, troubleshooting steps, and best practices; create Knowledge Base articles as needed.
• Maintain an inventory of laboratory PCs, peripherals, software, and other relevant assets.
• Escalate unresolved IT issues to appropriate internal or external teams beyond regularly identified support channels.
• Participate in and lead technical projects supporting laboratory computing for LCS-managed sites, collaborating with IT staff and clients across various locations.
• Effectively manage and allocate personal time; coordinate schedules to avoid conflicts and adjust priorities as needed.
• Ensure compliance with corporate policies through periodic reporting and participation in compliance programs.
• Identify, research, and prototype new technologies to streamline and integrate laboratory operations, maximizing reliability, security, and scientist productivity.
• Develop an understanding of the organization and supported business units; build strong relationships with scientists, IT peers, and external partners.
• Collaborate with scientists, vendors, and IT colleagues on implementation, integration, and administration of new systems; coordinate hardware and OS refreshes for benchtop systems.
• Participate in the installation, documentation, and testing of upgraded laboratory instruments; deploy and update data management tools for backup and archiving.
• Work with the LCS Systems Management team to understand benchtop imaging processes, core applications, and management tools (e.g., Altiris Client Management Suite, Active Directory, Acronis); ensure consistent application of security tools and configurations.
• Act as an escalation point for troubleshooting instrument software and connectivity issues between benchtop systems and instruments; resolve incidents escalated past tier two support and monitor all incidents and requests in the service desk tracking tool.

Required Skills and Knowledge

Education and Experience

Experience working with scientific instrumentation is highly desirable