Description
Perks and Benefits :
- Hybrid : 3 days in office, 2 days at home
- Generous time off annually : 15 days of PTO + 12 paid company holidays
- Paid maternity leave
- Employee Assistance Program, inclusive of counseling sessions
- Tuition reimbursement program
- Competitive insurance package including medical, dental and vision
- Wellness program that includes $$ reward
About MetaPhy :
MetaPhy Health is a leading healthcare organization dedicated to providing innovative and personalized medical solutions to enhance patient well-being. At MetaPhy, we partner with physicians to offer the MyCare Program encompassing Medicare's Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Our vision is to enhance patient outcomes by providing every patient with a personal care coordinator to help with health and lifestyle support, assistance with medication management, and assistance with care coordination. We are committed to delivering high-quality patient care through cutting-edge technology and evidence-based practices.
MetaPhy is seeking a technically proficient and service-oriented professional to manage hardware deployment and provide frontline support to our associates. In this role, you will collaborate closely with department heads and our Managed Service Provider (MSP) to ensure seamless technology operations across the organization.
Job Duties and Responsibilities :
Maintain user access in line with our security policiesServe as the first point of contact for customers seeking technical assistance over the phone, email, or in personPerform remote and onsite troubleshooting to diagnose and resolving technical issues in a timely mannerFollow-up and update customer status and informationDocument incidents, problems, and solutions in our Zoho ticketing systemWork with our MSP to order and deploy hardware for new and existing associates.Participate in and follow implementation guidelines for IT projects such as upgrades, training and troubleshooting.Resolve level 1 support and maintenance issues in our standard applications (CRM, EHR, etc.)Perform other duties as assignedSkills and Abilities :
Excellent communication and customer service skills.Demonstrated ability to work within a team environment.Demonstrated ability to effectively work and communicate with diverse populations.Highly organized with the ability to maintain a ticketing system and follow through.Strong multi-tasking abilities while working in a fast- paced environment.Excellent problem-solving skills.Requirements :
Minimum of 3 years' Support Desk ExperienceDesktop and Laptop Imaging, Standardization, and ConfigurationNetworking equipment : router, firewall, access points & switchesDemonstrated proficiency in Office 365Background in healthcare is a plusLegally authorized to work in the U.S.