Implementation Specialist

Job Description

Job Description

At IMO Health, we meaningfully impactglobal healthcareby providing innovative solutions that power documentation and data quality across healthcare organizations. As an Implementation Specialist, you'll be instrumental in bringing our suite of products to life within our health system customers' EHRs, driving seamless integrations and exceptional customer experiences.

The Implementation Specialist is a critical player in ensuring the successful deployment of IMO Health’s products across our provider customer base. This role requires collaboration with internal and external teams, providing customers with world-class onboarding support, product education & training, and guidance throughout their journey. The ideal candidate will be energetic, detail-oriented, and passionate about ensuring our customers achieve the maximum value from IMO Health solutions.

IMPACT YOU’LL MAKE :

• Enhance customer satisfaction by providing seamless onboarding and training, ensuring a positive experience and maximizing product value.
• Ensure operational efficiency by maintaining process consistency and tracking key milestones for smooth execution and timely go-lives.
• Foster client retention and trust by addressing issues quickly and offering consultative guidance to build strong, lasting relationships from the outset.

WHAT YOU’LL LEARN :

WHAT YOU’LL DO :

WHAT YOU’LL NEED :

Compensation at IMO Health is determined by job level, role requirements, and each candidate’s experience, skills, and location. The listed base pay represents the target for new hires with individual compensation varying accordingly. These figures exclude potential bonuses, equity, or sales incentives, which may also be part of the total compensation package. Our recruiter will provide additional details during the hiring process.

IMO Health also offers a comprehensive benefits package. To learn more, please visit IMO Health's Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.