Sr Manager Account Management

Sr Manager Account Management

The Senior Manager of Account Management is responsible for long-term strategic health, growth, retention, and contract management and analysis to support Account Leaders on profitable expansion of a dedicated client. This role requires a professional to navigate client commercial and procurement organizations, develop relationships with contracting departments, procurement and other stakeholders to drive high client satisfaction and partnership while uncovering growth opportunities. The Senior Manager acts as the critical bridge between the Account Executives' strategic objectives and the day-to-day needs of the client.

Core Responsibilities

• Work in close and synergistic partnership with the Account Executives to align account strategy, commercial responsibilities and uncover new cross-sell / up-sell opportunities. The Senior Manager is responsible for cultivating the base and supporting sales initiatives by interacting with mid-level client stakeholders in the procurement and commercial departments.
• Independently manage and execute the full commercial contract renewal lifecycle, including strategic planning, client communications, presentations, negotiations, and finalization of agreements. Partner with Account Leaders to secure long-term client commitments and negotiate improved terms and conditions. Communicate contract changes with clients and ensure timely implementation. Maintain an up-to-date inventory of all client contracts and a standardized terms data sheet for assigned accounts.
• Leading a cross-functional team to structure, draft, and negotiate contract amendments, and commercial addenda in partnership with Legal, Delivery, Pricing and Finance teams, ensuring all terms are profitable, compliant, and clearly defined.
• Support Account Executives in the development and ongoing maintenance of comprehensive Account Plans to drive new business growth. These plans should capture key client details, including organizational structure, strategic priorities, competitive landscape, revenue projections, and contract renewal timelines.
• Contribute to the continuous improvement of internal processes, commercial best practices to enhance the efficiency, consistency, and scalability of the Account Management function.

Required Qualifications

Key Skills & Qualifications

The base salary range for this position is $70,000- $110,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Location : USA, TX, Work-at-Home

Language Requirements :

Time Type : Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.