Account Specialist, Lead 5WVY88YR

Business Analyst - Billing

Warren, NJ

12 months

Overview of the Role

Employees in this role are responsible for managing and maintaining accurate billing processes across multiple utility accounts. Key responsibilities include small to medium special projects, quantitative and qualitative research, process design and modification, and report development. The position involves cross-functional coordination with internal teams and external partners, resolving billing issues, processing adjustments, collections, and ensuring high-quality customer support for escalated billing concerns. Individuals in this role apply standardized tools and techniques.

Key Responsibilities

• Conducts analyses and prepares reports that provide operational and / or technical support to business operations.
• Conducts quantitative and qualitative research to support billing timeliness / accuracy and small to medium special projects.
• Assists with process design and modification for continuous business improvement.
• Ability to communicate with customers, internal teams and external partners to resolve billing concerns and handle collections.
• Performs other job-related duties as assigned.

Required Skills & Qualifications

Perks of Working with AP Recruiters & Associates

Competitive pay, depending on experience

Professional career growth opportunities and skill development

Comprehensive support throughout your contract assignment

Access to diverse project opportunities in the energy sector

Dedicated recruitment team committed to your success

About the Client

Our client is a leading energy company focused on providing reliable, low-cost energy solutions across multiple markets. As part of a larger energy resources organization, they prioritize customer satisfaction through innovative energy plans tailored to diverse business needs. The company is committed to delivering exceptional customer experiences while driving sustainability and operational excellence in the energy industry. They foster a collaborative environment where employees make meaningful contributions to energy operations and customer service.