Planner/Scheduler

Lab Planner/Scheduler

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a detail-oriented Lab Planner/Scheduler to join our operations team. In this essential role, you will be responsible for coordinating all routine maintenance activities for our analytical instrumentation, managing vendor relationships, and optimizing the utilization of our technician workforce. You'll work closely with end users to ensure seamless laboratory operations through effective planning and scheduling of calibrations, preventive maintenance, and vendor services.

What You'll Do:

• Plan and schedule vendor visits for analytical instrument preventive maintenance (PMs)
• Coordinate with external service providers to optimize maintenance schedules and minimize laboratory disruption
• Escort vendors during maintenance activities to ensure safety compliance and quality standards
• Manage vendor documentation, service reports, and maintenance records
• Track vendor performance and service quality metrics
• Plan and schedule internal instrument and mechanical technicians for calibration activities across all laboratory areas
• Optimize technician labor utilization by analyzing workload distribution and capacity
• Balance routine calibration schedules with urgent maintenance needs
• Coordinate technician assignments based on instrument expertise and certification requirements
• Work directly with laboratory end users to understand operational needs and scheduling constraints
• Resolve scheduling conflicts between maintenance activities and laboratory operations
• Provide advance notice of planned maintenance to affected users
• Gather feedback from end users to improve scheduling processes and minimize operational impact
• Balance routine maintenance requirements with backlog and emergency repair needs
• Monitor maintenance costs and identify opportunities for cost optimization
• Generate regular reports on maintenance performance and technician utilization
• Document and track maintenance-related delays or issues for continuous improvement
• Coordinate availability of spare parts, consumables, and specialized tools for maintenance activities

What We're Looking For:

Required Qualifications:

• Bachelor's degree in Chemistry, Engineering, Laboratory Sciences, or related technical field
• 3-5 years of laboratory operations or maintenance coordination experience
• Hands-on experience with analytical instrumentation maintenance and calibration
• Experience coordinating with external vendors and service providers
• Proficiency with scheduling software and computerized maintenance management systems (CMMS)

Essential Skills:

• Strong communication
• Proven ability to manage complex maintenance schedules and optimize resource utilization
• Experience working with external service providers and managing service contracts
• Ability to quickly resolve scheduling conflicts and maintenance-related issues
• Knowledge of analytical instrumentation (HPLC, GC-MS, spectroscopy, etc.) maintenance requirements
• Understanding of calibration principles and procedures
• Familiarity with laboratory safety protocols and vendor escort procedures
• Experience with maintenance management software and scheduling tools
• Proficiency in Microsoft Office Suite, particularly Excel for scheduling and reporting
• Project management or scheduling certification