Logistics Coordinator

The Logistics & Fulfillment Coordinator is responsible for managing the full order lifecycle—from order entry and inventory coordination to shipping logistics and delivery follow-through. This role ensures products are delivered accurately, on time, and with exceptional service. The position works closely with Sales, Warehouse, Customer Service, and Operations.

Key Responsibilities

• Process and review customer orders for accuracy and completeness.
• Coordinate picking, packing, and shipment with the warehouse team.
• Ensure orders are fulfilled within required timeframes.
• Update order status and maintain accurate records in ERP / CRM systems.
• Schedule daily shipments with carriers (UPS, FedEx, LTL).
• Prepare shipping labels, bills of lading, and freight documents.
• Track shipments and proactively resolve delays or exceptions.
• Optimize shipping methods for cost and speed.
• Monitor stock levels and communicate shortages or backorders.
• Work with warehouse staff to reconcile inventory discrepancies.
• Assist in cycle counts and inventory audits to maintain accuracy.
• Serve as the central point of contact between Sales, Warehouse, and Customer Service.
• Provide Sales with order status, delivery ETAs, and any logistics updates.
• Communicate issues such as damaged goods, freight delays, or product availability.
• Provide customers with tracking information and shipping confirmations.
• Assist in resolving delivery issues or order-related questions.
• Ensure a seamless, positive customer experience throughout the fulfillment process.
• Maintain daily shipping and fulfillment logs.
• Prepare weekly reports on inventory, fulfillment performance, and logistics metrics.
• Recommend improvements to streamline workflows and reduce errors.

Qualifications

Preferred Skills