EOR Account ManagerTekwissen • Ann Arbor, MI, United States

EOR Account Manager

Tekwissen • Ann Arbor, MI, United States

4 days ago

Job type

Full-time

Job description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Title : EOR Account Manager

Location : Ann Arbor, MI

Job Type : Full Time

Duration : Full Time

Work Type : Hybrid

Job Description : Summary

The Account Manager - EOR / AOR acts as the strategic, day-to-day liaison for clients, MSPs, and contingent workers, ensuring seamless execution across the full contingent workforce lifecycle.
This role supports operational excellence, data integrity, compliance, and business growth through strong client engagement.

Key Responsibilities

Client & Contractor Support

Serve as the primary contact for assigned client accounts, managing onboarding, payroll, timesheets, invoicing, and escalations.

Coordinate with clients, MSPs, and internal stakeholders to clarify contractor project scopes and documentation.

Build trust with MSP partners and client teams, driving program visibility and operational alignment.

Onboarding & Compliance

Guide contractors through background checks, classification, document review, and platform orientation.

Ensure EOR / AOR compliance with client-specific and regulatory standards; monitor onboarding progress and manage escalations.

Timekeeping & Payroll

Oversee accurate submission of timesheets and deliverables; proactively resolve discrepancies.

Liaise with payroll / billing teams and assist with approvals for timely processing.

Account Management & Reporting

Maintain client portals and internal tracking systems with high data accuracy.

Prepare and present performance metrics, status reports, and QBR content for stakeholders.

Document escalations and resolutions thoroughly; collaborate to ensure resolution and follow-through.

Account Growth & Business Development

Support business development by identifying opportunities for upselling and new services within client accounts.

Partner with sales and MSP teams to promote service enhancements and identify new revenue streams.

Participate in RFP / RFI development, contract negotiations, and client pitches.

Attend client events or QBRs in-person, as needed (some travel required).

Required Skills

Outstanding written and verbal communications tailored to professional / executive audiences.

Proven multitasking, organization, and attention to detail in fast-paced environments.

Skilled in MS Office, CRM, payroll or HRIS systems.

Self-starter with a strong customer service orientation and proactive approach to relationship-building.

Strong negotiation and contract rate management experience aligned with client expectations.

Demonstrated ability to listen actively and uncover business growth opportunities.

Experience in staffing, contingent labor, or talent acquisition-particularly with executive or high-level placements.

Familiarity with EOR, AOR, and Corp-to-Corp engagement models.

Prior success delivering white-glove service to clients and contractors.

Preferred Qualifications

Bachelor's degree in Business, HR, Communications, Finance, or related field.

3-10 years of experience in account management or client operations roles in workforce, staffing, HR or payroll services

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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Account Manager • Ann Arbor, MI, United States

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