Technical Account Manager, Scale

Overview

Nearly every company in the world runs on custom software for critical operations. At Retool, we're building the first enterprise AppGen platform : software that transforms natural language into production-ready code, integrates with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of "developer" now includes analysts, operators, and domain experts. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely.

Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that\'s a mission worth striving for.

Let's build the future together!

WHY WE\'RE LOOKING FOR YOU

We're expanding our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate should be able to think about the growth strategy of an account and work with customers through the technical details of deploying Retool at scale.

What you'll do

Technical Account Managers (TAMs) at Retool ensure the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with customers to maximize value from Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers.

Who you\'ll work with

As a TAM, you\'ll collaborate with a dedicated team, including account executives, professional services, sales engineers, and support engineers. Together, you\'ll ensure customers are healthy and deriving value from their Retool investment.

What you\'ll do

• Serve as the primary technical liaison for assigned key accounts and grow their usage and impact of Retool.
• Establish regular touch-points to review usage, health, and expansion opportunities.
• Demonstrate in-depth knowledge of the account, including project management aspects (stakeholders, goals, action items, risks, dependencies).
• Document customer use cases and success stories for case studies and reviews.
• Advocate for customer needs within Retool to influence product evolution.
• Present technical content (sample apps, demos, roadmap) to diverse audiences from engineers to executives.
• Organize hackathons and workshops to build developer mindshare and drive adoption.
• Address technical challenges in Retool by providing solutions or coordinating with product engineering.
• Identify and address barriers to full adoption using content, education, and training.
• Contribute to evolving post-sales processes and resources for better engagement.
• Participate in the growth and development of the TAM team through involvement in hiring processes.

The skillset you\'ll bring

Salary and benefits

For candidates based in the United States, there are three geographic pay zones. The salary ranges listed reflect base salaries or OTE for non-base components. Additional compensation may include equity, and / or bonuses, dependent on the position offered. Retool offers a comprehensive benefits plan (medical, dental, vision, 401(k)).

Pay and benefits are subject to change. Specific ranges vary by location and career level and will be refined during the interview process.

Salary ranges cited : $148,625 - $201,125 USD; $126,375 - $170,875 USD; $104,000 - $140,750 USD.

Retool is currently set up to employ all roles in the US and select roles in the UK. For roles available in the UK, please review our careers page for indicated locations.

Apply for this job

To apply, please visit Retool\'s careers page. The form and fields shown are provided on the careers site and may include required fields and demographic questions as part of equal opportunity reporting. Retool is an equal opportunity employer and prohibits discrimination based on protected characteristics.

Equal Opportunity and Compliance

Retool is an equal employment opportunity employer. We may request voluntary self-identification for diversity metrics; participation is optional and does not affect employment decisions. Public information about the OFCCP and related disclosures is available if you need more details.

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