Field Service Representative II

Field Service Representative Ii

The Field Service Representative II (FSR II) reports directly to the Field Services Manager and is tasked with supporting flight demonstrations, customer service visits, business development activities, training events, and monitoring the internal team calendar. This role primarily involves planning and executing flight demonstrations and training events, independently if necessary. The position requires frequent travel within the continental US and internationally and involves working closely with engineering, technical support, Business Development, and Program Managers to ensure course materials and instruction reflect current AV products.

The duties include :

• Perform demonstrations and training in support of AV's product lines
• Coordinate directly with all agencies and customers, internal & external, to plan and coordinate support for flight training and demonstration events
• Assist in leading team to accomplish mission by providing goals to team members
• Maintain extensive knowledge of AV's products / services and current operational procedures
• Work closely with Export / Trade Compliance
• Represent AV's products and services as a subject matter expert
• Work with customers to understand CONOPS and shape how AV's products provide solutions
• Perform CONUS / OCONUS flight and ground demonstrations
• Perform CONUS / OCONUS customer service visits
• Perform Field Operations training events
• Perform FSR deployments CONUS / OCONUS
• Capture critical information for input into after-action reports and lessons learned databases
• Other duties as assigned
• Work on problems of limited scope; follow standard practices and procedures in analyzing situations

The basic qualifications (required skills & experience) include :

Other qualifications & desired competencies include :

The physical demands include :

The salary range for this role is : $30 - $43 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education / training, and key skills.

ITAR Requirement : This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and / or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and / or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits : AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9 / 80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit : http : / / www.avinc.com / myavbenefits . We also encourage you to review our company website at http : / / www.avinc.com to learn more about us.