Staff Officer
The Staff Officer is responsible for monitoring interior and exterior security through patrol, physical observation and the use of on-site security cameras. The Staff Officer will greet patients, guests and Health System staff; assign proper security badges, respond to calls for assistance, initiate calls for assistance from local authorities, secure egress to and from hospital facilities, and complete appropriate documentation (i.e., logs, incident reports, etc.), and all other duties as assigned.
General Duties
- Maintains a security "presence" at all times while on duty
- Maintains high level of alertness / awareness of surroundings
- Keeps dispatcher, supervisor and manager informed of pertinent events and activities
- Participate in required training and drills, and takes advantage of elective educational opportunities
- Is knowledgeable of security policies, procedures and guidelines and applies them accordingly
- Is proficient in the use of security equipment, maintains equipment through daily care, and reports broken or malfunctioning equipment in a timely manner
- Assists staff, patients and visitors
- Gives accurate and understandable directions
- Provides escorts anywhere on the campus to ensure safety
- Provides appropriate access control to the property, buildings and to secure areas within those buildings
- Assists motorists by locating / relocating vehicles and providing jump starts for dead batteries
- Assists healthcare providers with patient care by providing observation, stand-by support, escorts, non-violent crisis intervention
- Applies restraints competently in accordance with training and policies. Demonstrates appropriate use of force if necessary
- Provides staff with orientation information; documents accordingly
Lobby Desk
Greets all persons in a welcoming, professional mannerDemonstrates proficiency looking up patientsProvides direction and other assistance as neededEnsures wheelchairs are available for patients and visitorsProvides backup support and responds to all areasMonitors driveway area during downtimePatrols interior facilities and exterior grounds to detect and deter criminal activity, policy violations and other infractionsTakes corrective action to mitigate or resolve safety hazards, security breaches and other unsafe conditionsChecks doors and gates to make certain they are secure and operating properlyMonitors vehicles for low tires, open windows and doors, or other concerns and contacts ownerTakes appropriate action to safeguard unattended / unsecure property and return to ownerEnforces traffic and parking policies throughout the campusDispatch Operations
Responds to calls and in-person requests for assistanceMonitors alarm systems and responds accordingly to activationsMaintains radio communications with officersDispatches assignments in an appropriate, prioritized mannerProvides communications with outside agencies, such as police and fireMonitors video surveillance system for suspicious activity and to support incident response effortsMaintains logs and other routine documentationCreates ID badges through appropriate data entry, photo taking and printingDemonstrates ability to utilize the Matrix system for access control and ID managementIncident Management
Responds quickly and effectively to emergency and non-emergency incidents and eventsExercises good judgment handling emergency situations, such as fire alarms etc.Takes corrective action to mitigate / manage the situation and ensure the safety of those involvedSummons the support of outside police agencies as needed and serves as point of contactNotifies the appropriate individuals about incidents as they occurGathers detailed information about the incident and persons involvedDetermines the scope of an incident and takes action to minimize further impactTakes preventative action to reduce the risk of recurrenceEnsures follow-up on unresolved issues related to the incidentCompletes accurate, objective, legible reports in a timely manner; includes statements and photographs as neededKnowledge, Skills and Experience Requirements
High school graduate or equivalentMinimum of two years security experienceOPOTA / OPOTC certification or equivalent and / or previous hospital experience preferredValid Driver's License in the State of OhioExperience with CCTV operations and alarm monitoring desiredEffective verbal and written communication / customer service skillsPhysically capable of performing all required duties, including, but not limited to : long periods of standing and prolonged walking, and physical confrontations with combative person(s)Must be able to perform the essential functions of the position with or without reasonable accommodationHourly Pay Range : $14.70 - $23.24