Fraud Risk Analyst

Job Description

Job Description

Description :

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers . Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

Fully Remote : This is a fully remote position, allowing you to work from home or location of record within the Philippines. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Fraud Risk Analyst supports the Risk Mitigation team by performing initial reviews of suspicious activity, assisting with fraud detection processes, and maintaining accurate documentation of risk-related incidents. This role is ideal for individuals looking to grow into a Risk Investigator position by developing analytical, investigative, and cross-functional communication skills.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

• Monitor daily transaction and payroll activity for anomalies using internal tools and dashboards.
• Flag and document suspicious activity for further review by senior investigators.
• Assist in responding to fraud-related tickets with initial analysis and data gathering.
• Support the team in reviewing new client onboarding data for potential fraud indicators.
• Maintain accurate logs of risk incidents, investigations, and resolutions.
• Assist in compiling data for risk reports and dashboards.
• Participate in quality assurance checks to ensure compliance with internal procedures.
• Support the Risk team in documenting and updating standard operating procedures.
• Review incoming cardholder disputes and validate required documentation and reason codes.
• Investigate transaction history and supporting data to assess dispute legitimacy.
• Submit chargeback claims to card networks within required timeframes, including all supporting evidence.
• Communicate with cardholders regarding dispute status, required documentation, and resolution outcomes.
• Escalate merchant representments to Risk Investigator to determine next steps based on evidence and policy.
• Coordinate with Customer Support and Credit teams to gather information related to risk cases.
• Escalate high-risk issues to Risk Investigators or Managers with appropriate documentation.
• Attend team meetings and contribute to discussions on process improvements.
• Participate in training on fraud detection tools, risk mitigation strategies, and compliance requirements.
• Stay informed on emerging fraud trends and industry best practices.
• Shadow Risk Investigators to learn investigation techniques and case management.
• Assist with the processing and management of international transaction exceptions to ensure funds security and regulatory compliance

Education and Experience

Physical requirements

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $13,000 - 17,000 / yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com / careers.

Requirements :