Food Runner

Job Description

Job Description

Benefits :

• Free food & snacks

Must have Prior Restaurant Experience to be considered for this position.

The Original Pancake House is currently seeking a fun, energetic, and detail oriented person to fill the role of Food-Runner / Expo.

This role is a vital part of our daily operations. Their main focus is ensuring food quality and presentation. The Food-Runner / Expo pays close attention to each plate, order, and the overall presentation of everything before sending the plates out to our guests.

We provide a fun, high energy, productive and enjoyable working atmosphere. We are a close team that loves working together and helping each other out every day to ensure the best customer service and working environment possible.

Position Overview : The Food Runner is crucial in maintaining the flow between the kitchen and the dining room to ensure guests receive their meals as promptly and accurately as possible. This position requires an individual who is efficient, detail-oriented, and dedicated to presenting food according to the highest standards of quality and presentation.

Key Qualifications :

Proven ability to deliver food promptly and accurately to the correct guests by table and position numbers.

Available to work flexible hours, including weekends, and holidays.

Capable of safely transporting multiple plates and beverages in a single trip.

Skilled in using and operating necessary restaurant tools and equipment efficiently.

Excellent communication skills, both written and spoken, to effectively follow job instructions.

Ability to multitask effectively in a high-pressure, fast-paced environment.

Comfortable working in areas with variable noise levels and temperature conditions.

Physically capable of moving up to 50 pounds and able to stand and walk for an entire shift, including navigating through potentially challenging areas.

Responsibilities :

Deliver exceptional service by ensuring the timely and accurate delivery of food to guests, maintaining high standards of food presentation.

Greet guests warmly and with a genuine smile, enhancing their dining experience.

Handle guest issues with sensitivity and patience, ensuring resolution to their satisfaction.

Thoroughly check each order for special instructions or dietary restrictions before leaving the kitchen.

Ensure that each dish meets the restaurant's standards for preparation, presentation, and completeness before serving.

Relay any food-related concerns or guest requests to the appropriate restaurant staff, ensuring clear communication.

Adhere to all restaurant service steps and procedures, including managing food allergies and special orders.

Maintain compliance with all safety and sanitation standards.

Follow all organizational policies as outlined in the Employee Handbook, contributing to a harmonious work environment.

Perform additional duties as needed to support the team and restaurant operations.

Benefits include :

Closed on Thanksgiving and Christmas

Open 7am-3pm, no late night restaurant work!

Pay shown is a range including average tips earned by the position

Sick Time Accrual

Weekly pay- Every Friday

This position is part time, weekends are mandatory.