Helpdesk Support Specialist

Position Title : Helpdesk Support Specialist

Department : IT

Location : Santa Ana, CA

FLSA Status : Non-exempt, Full-Time

Job Summary :

The Helpdesk Support Specialist is responsible for providing frontline technical support to ensure the smooth operation of computer systems, hardware, software, and networks across the organization. This position serves as the primary point of contact for end users experiencing technical issues, delivering timely solutions and maintaining exceptional customer service standards. The specialist will troubleshoot problems, escalate complex issues when necessary, and play a key role in maintaining the organization's IT infrastructure by supporting installations, updates, and system configurations.

Key Responsibilities :

• Respond promptly to user inquiries received through phone, email, or ticketing system.
• Diagnose and resolve software, hardware, and network connectivity issues.
• Escalate complex issues to higher-level IT staff or vendors when necessary.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Set up new employee accounts, email, and access credentials in accordance with company policies.
• Document technical issues and resolutions accurately within the helpdesk system.
• Monitor system performance and report potential issues proactively.
• Assist with data backups, antivirus management, and general system security measures.
• Provide end-user training and support for common tools and applications.
• Participate in ongoing IT improvement initiatives and process documentation.
• Assist with company-wide tasks.

Qualifications :

Education and Experience :

Knowledge, Skills, and Abilities : (preferred)

Physical Requirements :

This job description is intended to provide a clear overview of the primary duties and responsibilities for the Helpdesk Support Specialist position. It is not an exhaustive list, and other tasks may be required as needed to support the company's operations.

Regal Technology Partners is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. We strive to create an inclusive and diverse work environment where everyone is valued and respected.

If you require any accommodation during the application process or have any questions regarding our EEO policies, please contact Human Resources, hr@regaltechnology.com