Collections Associate

Job Description

Job Description

WB Residential Communities is seeking a detail-oriented and motivated Collections Associate to join our team. The ideal candidate will be responsible for managing accounts receivable, ensuring timely collection of payments, and maintaining accurate financial records. This role requires strong communication skills and the ability to negotiate effectively with clients while demonstrating professionalism and courtesy.

ESSENTIAL FUNCTIONS :

• Working with Residents who are in arrears including in-office meetings and collecting payments.
• Refer residents to Property Managers to complete certifications when required.
• Monthly review of Court Stipulations for agreement compliance.
• Review and gather correct documentation to place former resident in collections.
• Set up and administer payment plans on former residents’ balances as approved by Controller.
• Assist ex-residents with credit bureau and judgement updates, payments and disputes.
• Print all Housing Court email documents – input index numbers, legal comments, payment arrangements, future court dates and distribute to Collections Staff, Property Managers or Recert / Audit Department as necessary.
• Update Attorneys Legal Status Report with current balance and current monthly rent.
• Make outbound collection calls to current residents.
• Perform other duties as assigned by supervisor.
• The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job.  It is not to be construed as an exhaustive statement of all the job functions.

REQUIREMENTS & COMPETENCIES :

To be successful Collections Associate an employee should possess the following skills :

EDUCATION / WORK REQUIREMENTS :

LANGUAGE SKILLS :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use discretion and exhibit high level of confidentiality.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SAFETY & SECURITY :

All workers are under obligation to follow rules and regulations pertaining to safety and security.  Failure to comply with safety & security rules and regulations will result in disciplinary action up to and including termination of employment

EVALUATION METHODOLOGIES :

This position will be evaluated based on the incumbent’s ability to prioritize, time management skills and flexibility.  In addition, the incumbent’s performance   will be measured and evaluated according to the standardized tool used for all employees providing service to internal and external customers and incorporating Company’s policies and procedures.

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