Customer Service Representative II (Air Export)

CEVA Logistics provides global supply chain solutions to connect people products and providers all around the world. Present in 170 countries and with more than 110000 employees spread over 1500 sites we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse global team to co-create value with our customers through our solutions in contract logistics and air ocean ground and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth innovation and continuous improvement.

DARE TO GROW! Join CEVA Logistics and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace will you Dare to Grow with us

Hourly pay rate : $26.00 (wage may vary by experience)

Shift : Monday - Friday 8 : 00am to 4 : 30pm CST

Location : 2050 North Cornell Melrose Park IL 60160

YOUR ROLE

Summary : Moves product and material using several sources of manual or equipment operation. Verifies information prepares orders and completes appropriate documents; typically involves more complex equipment multiple cells or operations and advanced or non-standard requirements.

WHAT ARE YOU GOING TO DO

• Responsible for a wide range of activities that drive exceptional customer experience.
• Facilitating customers shipping request for air exports and coordinating it throughout the CEVA organization.
• Accountable for customer and operational inquiries as well as optimizing the shipment process through policies programs and practices. Focus is with external and end customer contract.
• Providing a variety of services using entry to advanced level technical and support regarding operations service questions and related customer service.
• Reviewing completing and processing various degrees of documents and databases regarding orders shipments and requests.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfilment planning timing status and confirmation.
• Assisting in the review and implementation of customer service policies practices and programs to meet organizational operations and management needs.
• Assisting to ensure compliance with applicable laws rules and regulations; receiving guidance and direction or escalates when required.
• Documents and maintains the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization.
• Ensuring costing of services profitability of shipment within the timeframe consistent with company policy.
• Communicating with co-workers to provide and receive direction.
• Performs other duties as assigned.

WHAT ARE WE LOOKING FOR

WHAT DO WE HAVE TO OFFER

With a genuine culture of recognition we want our employees to grow develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off 401(k) health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail travel car and hospitality brands including important offerings like pet insurance.

We are a team in every sense and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment so if youd like to work for one of the top Logistics providers in the world then lets work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. Thats why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family find a new family to grow in (how about sales or supply chain) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

CEVA operates in a multicultural global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract motivate and retain the best people in our industry whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities Females Protected Veterans and Individual with Disabilities.

Please note : Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks such as LinkedIn or via an official company email address : We recommend that you do not respond to unsolicited business propositions and / or offers from people with whom you are unfamiliar.

Information provided is true and statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account) prescription dental and vision coverage.

Company paid life insurance accident insurance short- and long-term disability coverage and employee assistance plan.

Voluntary benefits including additional life insurance AD&D coverage buy-up short- and long-term disability critical illness identify theft & legal plan.

401(k) with company match.

Flexible Paid Time Off programs including company paid holidays.

Tuition reimbursement program.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1