Field Service Technician

Overview

Our Field Service Operations team provides technical support to drive the success of our customers at Aristocrat Gaming.

As a Field Service Technician, you will help maintain, repair and install gaming machines across the United States and Canada while traveling within assigned territories.

What You'll Do

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete pre-site surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed to complete the installation.
• Gather and report accurately on service activities using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat's safety guidelines.

What We're Looking For

Preferred Qualifications

Physical Requirements

Work Conditions

Travel Expectations

Up to 75%.

Pay Range

$18.63 – $34.61 per hour.

Benefits

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of millions. We prioritize responsible gameplay, governance, employee wellbeing, and sustainability.

Our Values

Additional Information

This role is subject to mandatory background screening and regulatory approvals. Background checks, fingerprints, and gaming licenses may be required. We do not sponsor work visas; candidates must be authorized to work in the location.

EEO Statement

We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity. EEO M / F / D / V.

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