Help Desk Technician

A company is looking for a Help Desk Technician to provide technical assistance and support to end users in a remote environment.

Key Responsibilities

Provide frontline technical assistance and support to end users via phone, chat, or email

Install, modify, or repair computer hardware and software, and troubleshoot related issues

Document end user queries, problems, and solutions, and follow up to ensure resolution

Required Qualifications

Associate degree in Information Systems, Computer Science, or a related field, or equivalent experience

Previous experience with Microsoft products is required

Understanding of basic PC and printer hardware

Experience in a call center environment

Must be authorized to work in the United States without visa sponsorship